But Kincaid discovered a more serious issue thanks to the Evernote Helper, which is a mini-App that allows for quick note taking or capturing without opening the full App. (More on that in a moment.) No big thing typically. As a part of Evernote’s support process they request users create a support ticket and also send in logs to help diagnose the issue. (Tech PR responses to issues are becoming as much of a cliché as politicians saying they want to spend time with their families after being caught in a scandal.) Kincaid points up not only a bug that prevents his audio files from being stored and synced properly, but a data security issue that became apparent when he followed through with Evernote’s byzantine support process. The post, Evernote, the bug-ridden elephant, caught quite a few eyeballs, including those of Evernote CEO Phil Libin who issued a typical pro-forma response promising to make things better.

Jason Kincaid recently posted his experiences using Evernote to record some music. The App on that platform crashes frequently, won’t sync, and has gone through several iterations since it first debuted on the Windows RT platform but no solution has effectively been found. I mentioned in that article, and in others, that Evernote had been frustrating me because after a year it has still not been able to solve bugs for the Windows RT version. Actually, I was using Evernote before it became the Evernote we know today, back in the day when it was a very good Digital Ink note taking App for the original class of Microsoft Tablet PCs. I recently named Evernote as one of my go to Mobile Apps.

Evernote support not working